A diagnosis, a fall, a phone call from the hospital — you don't have time to read a whole book. I've done this job for 30 years, and when it was my own husband Jim, I still didn't know where to start.

This tells you exactly what to do first:

• 3 calls to make first

• 1 page to fill in, so it's all in one place

• A first-week checklist

• What can actually wait

10 pages. 2 minutes to grab. Free.